Frequently asked questions

Physical therapists and physical therapy students aged 18 or over. Every application is checked by our team.

Your full name, date of birth, mobile number with country code, email address and a password. You also add a clear photo of your face and a photo of one document that proves you are a physical therapist or a PT student: your syndicate card, practice licence, degree certificate or student card.

Yes. Streak PT is a non-profit community and membership costs nothing.

First, confirm your email address with the link we send you. Then an admin reviews your proof of profession, usually within 3 working days, and we email you the decision. Your proof document is deleted as soon as the review is done.

It can take a minute or two. Check your spam or junk folder and search for "Streak PT". The link is valid for 24 hours. If it expired or never arrived, just try to sign in: we send you a new link automatically.

Your email is not confirmed yet. We have just sent you a new link: open it, then sign in again.

On the sign-in page choose "Forgot password?" and enter your email. The reset link works once and expires in 30 minutes.

Check that you use the same email you registered with and that the password is typed exactly (capital letters count). After 5 wrong tries your account pauses for 15 minutes for your safety; wait, then try again or reset your password.

Passwords need at least 12 characters, and we refuse passwords that have appeared in known data breaches. A short sentence of a few words is easy to remember and strong.

Yes, once your email is confirmed. Your account page shows where your application stands. Members-only features open when an admin approves you.

Reload the page and try again. Make sure the address is https://streakpt.com (not www or http). If it keeps happening, try another browser, turn off any VPN or ad blocker, or switch between Wi-Fi and mobile data. Opening the site in your phone's browser instead of inside WhatsApp or Facebook also helps.

The check comes from Cloudflare and needs a moment on slow connections. Wait a few seconds and press the button again; your answers are kept. A VPN or ad blocker can stop it from loading.

Use a JPG, PNG or WebP photo (iPhone photos are converted automatically). Take the picture in good light so the text on your document is readable.

Go to Certificates, choose the course or event, and search by your name or the reference number on your registration. If the email on your certificate matches your account, it also appears in your account under Certificates.

Open Certificates in your account and enter the reference number printed on the certificate. It is added if the name on the certificate matches the name on your account.

For some events, members whose registration was approved take a short quiz after attending. Once you submit it, our team confirms your certificate.

Yes, from your account page. To change your name or date of birth, contact us.

From your account page, choose delete and confirm with your password. Your account, photo and anything still stored about your application are deleted permanently.